Privacy & Data Protection

Privacy Policy jili7 — Our Commitment to Protecting Your Data

At jili7, user privacy is not merely a legal obligation — it is a responsibility we take seriously every day. This document details the types of data we collect, how it is used, who can access it, and your rights as a user of our platform.

Updated: January 2026
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Jili7's Six Data Protection Principles

Our privacy policy is built on six core principles that ensure your personal data is always handled with full integrity and transparency.

Minimum Data Collection

Jili7 only collects data that is genuinely necessary for platform operations — registration, identity verification, payment processing, and customer support. We do not collect irrelevant or unnecessary data for undisclosed purposes.

Industry-Standard Encryption

All data stored and transmitted through the jili7 platform is protected by SSL 256-bit encryption — the same standard used by international banking institutions. Sensitive information such as passwords and payment details is stored in an encrypted format that cannot be read even by internal staff.

No Sale of Data to Third Parties

Jili7 has never and will never sell, rent, or trade users' personal data to any third party for marketing or commercial purposes. Your data belongs to you — it is not a business asset for us to sell to advertisers.

Full Control in the User's Hands

You have the right to access, correct, download, or request deletion of your personal data at any time. The jili7 privacy team will process each request within 14 working days, in line with our commitment to user rights.

Limited Data Retention Period

Your personal data is retained only for as long as necessary for the stated purpose. Once an account is closed and the mandatory retention period has expired, personal data will be securely deleted from our systems using certified data deletion procedures.

Data Breach Notification

In the event of any security incident involving user data, jili7 is committed to notifying affected users within 72 hours of the incident being confirmed — well ahead of industry-standard requirements — along with the remediation steps taken.


1Data We Collect

To enable jili7 to operate safely and efficiently, we collect several categories of personal data from users. Each category has a clearly defined purpose and is only collected when genuinely necessary.

Data Categories Example Information Purpose of Collection
Personal Identity Full name, MyKad number, date of birth Identity verification (KYC), legal compliance
Contact Information Phone number, email address, residential address Account communications, two-factor authentication
Financial Data Bank account number, bank name, transaction history Deposit and withdrawal processing
Device & Technical Data IP address, browser type, operating system Account security, fraud detection
Platform Activity Data Game history, betting, login Account management, compliance, customer support

We do not collect unnecessary information such as biometric data, sexual orientation, religious beliefs, or any sensitive information with no direct relevance to the operation of the jili7 platform.

Important Note:
All documents uploaded for the KYC process — including copies of MyKad and proof of address — are stored in an isolated server environment with strict access controls. Only authorized personnel may access these documents.

2How We Use Your Data

Data collected by jili7 is used solely for platform operations and service improvements for our users. The following are the specific purposes of use:

  • Account Management: Creating, verifying, and maintaining user accounts securely.
  • Transaction Processing: Processing deposits, withdrawals, and bonus payments accurately and promptly.
  • Identity Verification (KYC): Ensuring compliance with anti-money laundering (AML) and know your customer (KYC) requirements.
  • Platform Security: Detecting and preventing fraud, money laundering, and account abuse.
  • Service Communications: Sending important notifications related to accounts, transactions, and security updates.
  • Customer Support: Helping resolve inquiries and complaints with relevant information.
  • Legal Compliance: Fulfilling legal obligations and requirements from relevant authorities.
  • Platform Improvements: Analyzing usage patterns (anonymously) to improve the user experience.
What We Do Not Do:
jili7 does not use your data for third-party advertising, does not sell user profiles to data brokers, and does not use your data for any purpose not stated in this document without first obtaining your explicit consent.

3Data Sharing

Jili7 does not freely share users' personal data with external parties. However, in certain situations, limited data sharing is necessary for platform operations:

  • Payment Service Providers: Payment gateways used to process deposits and withdrawals receive only the minimum financial data required to complete a transaction. All such providers are bound by strict data protection agreements with jili7.
  • KYC Service Providers: Trusted third-party identity verification partners help verify user documents. They only receive the data strictly necessary for the verification process.
  • Legal Authorities: jili7 will disclose user data to the relevant authorities when required by court order, warrant, or applicable law.
  • Game Software Providers: Game providers receive only the minimum technical data required (such as session IDs) to deliver the gaming experience — not personal identity data.

All third parties working with jili7 are required to comply with data protection standards equal to or stricter than our own privacy policy. A written agreement is signed with every service partner before any data is shared.

Our Commitment:
Your data is never sold, rented, or given to advertisers, data brokers, or any marketing company — without exception. This is jili7's absolute policy.

4Data Security

Jili7 invests seriously in security infrastructure to ensure user data is always protected from cyber threats and unauthorized access. The security measures we employ include:

  • 256-bit SSL Encryption for all data transmitted between your device and jili7 servers.
  • Hashed password storage — your password is never stored in plain text.
  • Two-Factor Authentication (2FA) available for all accounts and strongly recommended to activate.
  • 24/7 account activity monitoring by an automated threat detection system.
  • Data server segregation — sensitive data is stored in an environment isolated from the platform's main servers.
  • Regular security audits by an independent security team (penetration testing) to identify and address any vulnerabilities.
  • Tiered access control — jili7 staff may only access the data required for their specific tasks.

While we apply industry-grade security measures, no system can be guaranteed 100% secure. We therefore also encourage users to take their own precautions, such as using strong, unique passwords and enabling 2FA on their jili7 account.


5Cookies & Tracking Technologies

Jili7 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies (Required): Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting information on how users use the platform (anonymously) to help us improve the overall experience.
  • Functional Cookies: Saving user preferences such as display settings and language choices for ease of repeat use.

You can manage cookies through your browser settings. However, disabling all cookies may cause some platform features to function incorrectly.

Note:
jili7 does not use third-party cookies for marketing or advertising purposes. All data collected through cookies is used solely for the operation and improvement of our own platform.

6Your Rights as a User

Jili7 recognizes and respects users' rights over their personal data. The following are the rights you hold as a user of our platform:

Right of Access

You have the right to request and receive a copy of all personal data we hold about you within 14 working days.

Right to Rectification

If your data is inaccurate or outdated, you have the right to request an immediate correction through our support team.

Right to Erasure

You may request deletion of your personal data, subject to mandatory retention requirements under applicable law.

Right to Object

You have the right to object to the processing of your data for specific purposes, including direct marketing communications.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another platform if needed.

Right to Restrict Processing

In certain circumstances, you may ask us to restrict how we process your data while your request is under review.

How to Submit a Request:
To submit any privacy rights request, contact the jili7 support team via live chat in your account. All requests will be processed within 14 business days.

7Data Retention & Deletion

Jili7 adheres to the principle of data minimization — personal data is retained only for as long as necessary for the stated purpose or as required by law.

  • Active account data: Retained throughout the active account period and for a defined period following account closure.
  • Financial transaction records: Retained for a minimum of 7 years in compliance with financial compliance and tax law requirements.
  • KYC documents: Retained for 5 years after the business relationship ends, in accordance with standard AML requirements.
  • Support communication logs: Retained for 2 years for reference and dispute resolution.
  • System and security log data: Retained for 12 months for audit purposes and security incident investigations.

Once the retention period expires, data will be securely deleted using certified data erasure methods, ensuring it cannot be recovered by any party.


8Children's Privacy

Jili7 is a gaming platform exclusively for individuals aged 18 years and above only. We do not intentionally collect or store personal data from underage individuals.

If we discover that personal data of underage individuals has been collected without our knowledge — for example through fraudulent registration using an adult's information — we will:

  • Terminating the relevant account immediately.
  • Deleting all data associated with the underage individual.
  • Taking appropriate follow-up action in accordance with the law.

Parents or guardians who have reason to believe their child has registered at jili7 are advised to contact our support team immediately via live chat.


9Policy Changes

Jili7 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements.

When material changes are made:

  • The "Last Updated" date at the top of this document will be updated.
  • Active users will be notified via email or in-platform notification.
  • Previous versions of the policy will be archived and can be requested through customer support.

Continued use of the jili7 platform after policy changes are published means you accept the latest version of this Privacy Policy. If you disagree with any changes, you have the right to close your account and request data deletion in accordance with the procedure set out in Section 6.

Recommendation:
Bookmark this page and check back regularly, especially when you receive a policy update notification email from jili7. This ensures you always know how your data is handled.

10Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how jili7 handles your personal data, our privacy team is ready to assist.

You can reach us via:

  • Live Chat: The fastest method — available 24 hours a day, 7 days a week via the chat button in your account.
  • Support Email: [email protected] — response within 24 business hours.
  • Help Center: Visit page FAQ for answers to frequently asked questions about privacy and account security.

For privacy rights requests (data access, correction, deletion), please clearly state the type of request along with your account number to expedite the process. All requests will be processed within 14 working days.

Your Privacy, Our Priority:
At jili7, we believe that user trust is the foundation of a sustainable business. Every data-related decision we make always puts the interests and privacy of our users first.

Your Data Is Safe — Start Your Gaming Experience at jili7

With 256-bit SSL encryption, a transparent privacy policy, and a full commitment to data protection, jili7 is the trusted online gaming platform of choice for Malaysian users.

SSL 256-bit  |  No data sales  |  Secure KYC  |  18+


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